Last Updated: August 2026

This Shopping Policy (the “Policy”) governs all purchases made through the website wsytrade.online (the “Site”) operated by WSY TECHNOLOGY LIMITED (“we”, “us”, “our”, “the Company”). By placing an order on our Site, you (“Customer”, “Buyer”, “you”) agree to be bound by the terms and conditions set forth in this Policy. This Policy applies exclusively to business-to-business (B2B) wholesale transactions and is intended for commercial buyers, retailers, distributors, and beauty professionals.

Please read this Policy carefully before placing any order. If you do not agree with any part of this Policy, please do not use our Site or place orders with us.

1. ORDER PLACEMENT AND ACCEPTANCE

1.1 How to Place an Order
Orders may be placed directly through our Site, via email, or through our live chat support. To place an order, you must provide accurate and complete information, including but not limited to: product SKUs, quantities, shipping address, billing address, and contact details.

1.2 Order Acknowledgment
Upon receiving your order, we will send an order acknowledgment email confirming receipt of your request. Please note that this acknowledgment does not constitute acceptance of your order. It serves only to confirm that we have received your inquiry or order submission.

1.3 Order Acceptance
We reserve the right to accept or reject any order at our sole discretion. Order acceptance occurs only when we send a formal order confirmation email, which may include an invoice or proforma invoice. Until such confirmation is sent, no contract of sale exists between you and WSY TECHNOLOGY LIMITED.

1.4 Order Verification
We reserve the right to request additional information or verification from you before accepting or processing any order, particularly for large-volume purchases or first-time customers. Failure to provide requested information may result in order cancellation.

2. PRICING AND PAYMENT

2.1 Pricing
All prices displayed on our Site are in United States Dollars (USD) unless otherwise specified. Prices are subject to change without prior notice. The price applicable to your order is the price in effect at the time of order confirmation. We strive to ensure that all pricing information on our Site is accurate; however, errors may occasionally occur. In the event of a pricing error, we reserve the right to cancel or amend your order and will notify you accordingly.

2.2 Wholesale Pricing and Discounts
Our pricing structure is designed for wholesale buyers. Volume discounts may apply based on order quantity, product category, or total order value. Any applicable discounts will be reflected in the invoice or proforma invoice provided at the time of order confirmation. Discounts are not retroactive and cannot be combined with other promotional offers unless explicitly stated.

2.3 Payment Methods
We accept the following payment methods for wholesale orders:

– Bank Wire Transfer (T/T)
– Credit Card (Visa, MasterCard, American Express) via our secure payment gateway
– Other payment methods as may be agreed upon in writing

2.4 Payment Terms
Unless otherwise agreed in writing, payment is required in full before order processing and shipment. For established customers with a purchase history, we may offer alternative payment terms (e.g., partial deposit with balance before shipment) at our sole discretion. Payment terms, if granted, will be clearly stated in the invoice or proforma invoice.

2.5 Payment Confirmation
Orders will not be processed or shipped until full payment (or the required deposit, where applicable) has been received and confirmed. Please allow 1–2 business days for payment clearance, depending on the payment method and banking institutions involved.

2.6 Late Payment
If payment is not received by the due date specified on the invoice, we reserve the right to: (a) charge interest on overdue amounts at the rate of 1.5% per month or the maximum rate permitted by applicable law; (b) suspend or cancel any pending orders; (c) withhold future shipments until all outstanding balances are settled; and (d) pursue any other remedies available under applicable law[reference:3].

3. MINIMUM ORDER REQUIREMENTS

3.1 Minimum Order Quantity (MOQ)
Each product listed on our Site may have a specified Minimum Order Quantity (MOQ). The MOQ is clearly indicated on the product page. Orders that do not meet the MOQ for any given product may be rejected or subject to a small-order surcharge, at our discretion[reference:4].

3.2 Minimum Order Value (MOV)
We may require a minimum total order value for all wholesale purchases. The applicable MOV, if any, will be communicated during the ordering process or in the proforma invoice[reference:5].

3.3 Mixed Orders
Orders containing multiple products may be accepted even if individual product quantities fall below their respective MOQs, provided that the total order value meets our minimum requirements. This is subject to our prior approval on a case-by-case basis.

4. SHIPPING AND DELIVERY

4.1 Shipping Methods
We offer various shipping options to destinations worldwide. Available shipping methods and estimated delivery times will be presented during checkout or included in your proforma invoice. Shipping carriers may include DHL, FedEx, UPS, EMS, or other reputable international logistics providers.

4.2 Processing Time
Orders are typically processed and dispatched within 24–48 hours after payment confirmation, excluding weekends and public holidays. Processing times may vary during peak seasons, promotional periods, or for customized orders. We will notify you of any significant delays.

4.3 Shipping Costs
Shipping costs are calculated based on order weight, dimensions, destination, and selected shipping method. The total shipping cost will be clearly stated in your proforma invoice or at checkout. Unless otherwise agreed, shipping costs are borne by the Customer.

4.4 Delivery Times
Estimated delivery times are provided as a guide only and are not guaranteed. Actual delivery times may vary due to factors beyond our control, including but not limited to customs clearance, weather conditions, carrier delays, and local holidays. We are not liable for any delays caused by such factors.

4.5 Title and Risk of Loss
Title to the products and risk of loss pass to the Customer upon delivery to the carrier (FOB Shipping Point)[reference:6]. We are not responsible for any loss, damage, or delay that occurs during transit once the products have been handed over to the carrier. We strongly recommend that Customers purchase shipping insurance to protect against loss or damage in transit[reference:7].

4.6 Tracking Information
Once your order has been dispatched, we will provide you with a tracking number and carrier information via email. You may use this information to monitor the status of your shipment.

4.7 Delivery Address
It is your responsibility to provide accurate and complete shipping address details. We are not liable for any delays, additional costs, or losses arising from incorrect or incomplete address information provided by you. If a shipment is returned to us due to an incorrect address, you will be responsible for the cost of re-shipment.

4.8 Signature Requirement
Most shipments require a signature upon delivery. Please ensure that someone is available at the delivery address to receive the package. We are not liable for packages that are lost or stolen after delivery confirmation.

5. CUSTOMS, DUTIES, AND TAXES

5.1 Import Duties and Taxes
All products are sold on a DDU (Delivery Duty Unpaid) basis unless otherwise agreed in writing. The Customer is the importer of record and is solely responsible for all customs duties, import taxes, value-added taxes (VAT), and any other charges imposed by the destination country[reference:8].

5.2 Customs Clearance
Customs clearance procedures vary by country and may cause delays beyond our estimated delivery times. We are not responsible for any delays, additional costs, or confiscation of goods caused by customs authorities. It is your responsibility to ensure that the imported products comply with all applicable laws and regulations of the destination country[reference:9].

5.3 Customs Documentation
We will provide accurate commercial invoices and packing lists to facilitate customs clearance. The value declared on customs documents will reflect the actual purchase price of the products. We are not able to declare lower values or mark shipments as “gifts” or “samples” for customs purposes.

5.4 Taxes
Any applicable sales tax, use tax, or other local taxes are the sole responsibility of the Customer. We are not obligated to collect or remit taxes for jurisdictions where we do not have a physical presence.

6. RETURNS AND REFUNDS

6.1 General Return Policy
We are committed to delivering high-quality products. However, if you are not satisfied with your purchase, you may request a return subject to the conditions outlined in this section. All returns require prior written authorization from us[reference:10].

6.2 Return Eligibility
Returns are accepted only under the following circumstances:

– Defective Products: Products that are defective or damaged upon arrival.
– Incorrect Shipments: Products that do not match the items ordered (wrong SKU, color, or quantity).
– Quality Issues: Products that fail to meet the quality specifications agreed upon at the time of order.

Returns for reasons other than those listed above (e.g., change of mind, ordering errors) are generally not accepted for wholesale orders. We may, at our sole discretion, accept such returns subject to a restocking fee and other conditions.

6.3 Return Window
All return requests must be submitted within 7 calendar days of the delivery date[reference:11]. Returns submitted after this period will not be accepted.

6.4 Return Authorization Process
To initiate a return, you must contact us via email with the following information:

– Order number and date of purchase
– Product SKU(s) and quantity being returned
– Reason for return (with supporting photographs, if applicable)
– Invoice or proforma invoice number

Upon review, we will issue a Return Merchandise Authorization (RMA) number if the return is approved. The RMA number must be clearly marked on the outside of the return package[reference:12]. Returns received without an RMA number may be refused.

6.5 Return Shipping
Unless the return is due to our error (defective product or incorrect shipment), the Customer is responsible for all return shipping costs, including customs duties and taxes[reference:13]. We recommend using a trackable shipping method with insurance, as we are not responsible for returns lost or damaged in transit.

6.6 Inspection and Approval
All returned products will be inspected upon receipt. Returns will only be approved if the products are in their original condition, unused, and in their original packaging. We reserve the right to reject returns that show signs of use, damage, or alteration.

6.7 Refunds and Credits
Approved refunds will be processed via the original payment method within 7–14 business days of return approval[reference:14]. Alternatively, at your request, we may issue a credit to be applied toward future purchases. The following deductions may apply:

– Restocking Fee: A restocking fee of up to 15% of the product value may be deducted for returns that are not due to our error[reference:15].
– Shipping Costs: Original shipping costs are non-refundable.
– Customs and Duties: Any customs duties or taxes paid are non-refundable and are the responsibility of the Customer.

6.8 Non-Returnable Items
The following items are not eligible for return:

– Customized or personalized products (OEM/ODM orders)
– Products that have been used, opened, or damaged by the Customer
– Products returned without prior authorization
– Products returned after the 7-day return window
– Clearance or closeout items (sold as final sale)

7. ORDER CANCELLATION AND MODIFICATION

7.1 Cancellation Before Shipment
Order cancellation requests must be submitted in writing via email. Cancellations are only accepted if the order has not yet entered the production or shipment process[reference:16]. Once an order has been processed, picked, packed, or shipped, cancellation is no longer possible.

7.2 Cancellation Fees
For cancellations that are approved, we reserve the right to charge a cancellation fee to cover administrative costs and payment processing fees (typically 3–5% of the order value).

7.3 Order Modifications
Requests to modify an existing order (e.g., changing quantities, adding items, updating shipping address) must be submitted in writing as soon as possible. We will make reasonable efforts to accommodate modification requests, but we cannot guarantee that changes can be made once the order has entered processing. Any additional costs resulting from modifications will be borne by the Customer.

7.4 Cancellation After Shipment
Orders that have already been shipped cannot be cancelled. If you refuse delivery or the package is returned to us, you will be responsible for all shipping costs (both outbound and return), customs duties, and any applicable restocking fees[reference:17].

8. QUALITY ASSURANCE AND INSPECTION

8.1 Product Quality
We are committed to supplying products that meet professional standards of quality and performance. All products are sourced from certified manufacturers and are subject to quality inspection before shipment[reference:18].

8.2 Pre-Shipment Inspection
Prior to dispatch, all orders undergo a final quality control check to verify product integrity, packaging, and quantity accuracy. However, we strongly recommend that Customers conduct their own inspection upon receipt.

8.3 Inspection Upon Receipt
Upon delivery, please inspect the products immediately. If you identify any defects, damages, or discrepancies, please document the issue with photographs and notify us in writing within 7 calendar days of delivery. Failure to notify us within this timeframe may be deemed acceptance of the products in their delivered condition.

8.4 Sample Approval
For large-volume orders or custom products, we recommend that Customers request and approve product samples before placing a full order[reference:19]. Sample orders are subject to separate pricing and shipping terms.

9. PRODUCT WARRANTIES AND DISCLAIMERS

9.1 Limited Warranty
We warrant that the products supplied will conform to the specifications and quality standards agreed upon at the time of order. This warranty extends only to the original Customer and is non-transferable.

9.2 Warranty Period
The warranty period for our products is 30 calendar days from the date of delivery, unless otherwise specified in writing. This warranty covers manufacturing defects only and does not cover damage caused by misuse, improper storage, normal wear and tear, or unauthorized modification.

9.3 Warranty Claims
To make a warranty claim, please contact us with your order number, product details, and a description of the issue, along with supporting photographs. Approved warranty claims will be resolved by repair, replacement, or refund at our discretion.

9.4 Disclaimer of Warranties
Except as expressly stated in this Policy, we make no warranties, express or implied, regarding the products, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement[reference:20]. Products are sold “as is” and “with all faults” to the fullest extent permitted by applicable law.

9.5 Limitation of Liability
To the fullest extent permitted by law, WSY TECHNOLOGY LIMITED shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the purchase, use, or inability to use our products. Our total liability to you for any claim arising from a purchase shall not exceed the total amount paid by you for the specific products giving rise to the claim.

10. RESALE AND DISTRIBUTION

10.1 Authorized Resale
Products purchased through our Site are intended for resale by retailers, distributors, and beauty professionals. By placing an order, you confirm that you are purchasing products for commercial purposes and not for personal consumption.

10.2 Brand Representation
If you resell our products, you agree to represent them accurately and not to misrepresent their origin, quality, or specifications. You shall not remove, alter, or obscure any trademarks, labels, or packaging applied to the products by us or our manufacturers.

10.3 Minimum Advertised Price (MAP)
We may, from time to time, establish Minimum Advertised Price (MAP) policies for certain products. If you are subject to a MAP policy, you agree to comply with such policy as communicated to you in writing.

11. FORCE MAJEURE

We shall not be liable for any failure or delay in performing our obligations under this Policy if such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to: acts of God, war, terrorism, civil unrest, governmental actions, natural disasters, fires, floods, epidemics, pandemics, strikes, labor disputes, supplier failures, transportation disruptions, or interruptions in telecommunications or internet services. In the event of a force majeure event, we will make reasonable efforts to notify you and, if possible, resume performance as soon as circumstances permit.

12. GOVERNING LAW AND DISPUTE RESOLUTION

12.1 Governing Law
This Policy and all transactions conducted through our Site shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region, without regard to its conflict of law principles[reference:21].

12.2 Dispute Resolution
Any dispute, controversy, or claim arising out of or relating to this Policy or any purchase made through our Site shall first be attempted to be resolved through good-faith negotiations between the parties. If the dispute cannot be resolved within 30 calendar days, it shall be submitted to mediation or arbitration in accordance with the rules of the Hong Kong International Arbitration Centre (HKIAC). The language of the proceedings shall be English.

12.3 Jurisdiction
The courts of Hong Kong shall have exclusive jurisdiction over any legal proceedings arising out of or in connection with this Policy, except where arbitration is elected by the parties.

13. AMENDMENTS TO THIS POLICY

We reserve the right to amend, update, or modify this Shopping Policy at any time without prior notice. Any changes will be posted on this page with an updated “Last Updated” date. It is your responsibility to review this Policy periodically. Your continued use of our Site or placement of orders after any changes constitutes your acceptance of the revised Policy.

14. CONTACT US

If you have any questions, concerns, or requests regarding this Shopping Policy, please contact us at:

WSY TECHNOLOGY LIMITED
FLAT A516, 5/F, EFFICIENCY HOUSE,
35 TAI YAU STREET, SAN PO KONG,
KOWLOON, HONG KONG

Email: info@wsytrade.online (please replace with your actual email)

Website: wsytrade.online